• Sales Development Representative at ACUPOWER LTD — 16/10/2022 – 11/11/2023
- Develop a deep understanding of the ERP software, its features, capabilities, and benefits.
- Identify and reach out to potential clients, including businesses looking to implement or upgrade their ERP systems.
- Respond to inquiries from potential customers, providing information and answering questions.
- Engage with prospective clients to understand their specific business needs and challenges.
- Work closely with pre-sales and post-sales teams to provide a seamless experience.
- Automation of sequences and various different tools in CRM for better outreach.
- Lead research and engagement.
• Dispatch/Customer Support/Shift Manager at DSPRO — 10/02/2022 – 10/10/2022
- Supervising and guiding team members to ensure productivity and efficiency.
- Handling incoming orders or service requests.
- Training and onboarding new team members.
- Handling and resolving customer or employee issues that arise during the shift.
- Recording and maintaining accurate records of customer interactions.
- Collaborating with other teams to escalate and resolve complex problems.
- Contributing to the improvement of support processes and systems.
• Salesman at Global Marketing Solution — 13/09/2019 – 17/11/2021
- Pitching
- Cold calling
- Email/telemarketing
- KYC
- Negotiations
- Understanding client needs and providing suitable product/service solutions.
- Articulating product features and benefits to potential customers.
- Utilizing CRM systems to track and manage leads and client interactions.
- CRM Management
- Automation
• Guest Services Manager/Administrator at Hotel Irmisa — 10/10/2018 – 21/08/2019
- Assist guests in booking tours and restaurant reservations.
- Build relationships with international clients via emails and calls, assisting them with room and hotel reservations.
- Work under pressure and multitask.
- Supervise and coordinate daily operations of the hotel.
- Ensure smooth check-in and check-out processes.
- Conduct regular performance reviews and provide constructive feedback.
- Conduct regular quality assurance assessments.
- Provide exceptional customer service to guests.
- Implement corrective actions to address any identified issues.
- Handle guest inquiries, concerns, and requests promptly and professionally.
• Sales Agent at Carfest — 07/08/2017 – 06/09/2018
- Listen to customers' needs, preferences, and budget constraints.
- Maintain an up-to-date knowledge of the vehicles in the dealership's inventory.
- Understand the specifications, features, and benefits of various car models.
- Negotiate with customers to reach a mutually agreeable deal.
- Prepare and review sales contracts and related paperwork with customers.
- Develop and maintain positive relationships with customers.
- Conduct product demonstrations to showcase vehicle features and benefits.
• Worker and Machine Operator at Tolia Ice Cream Factory — 10/01/2017 – 01/07/2017
- Operate the machines and their maintenance, keeping them in good working and clean condition.
- Overlook newly appointed operators and teach them how to properly operate the machines.
- Work under pressure and be a responsible, dedicated, and hardworking employee.
