E-Commerce Operations Manager

Experience

International Online Sales & Business Development Manager — Nov 2024 – Present

• Manage international e-commerce operations across Germany, USA, and Russia

• Lead team management and cross-functional coordination for online sales activities

• Oversee website processes using SAP Hybris, ensuring seamless digital operations

• Drive warehouse infrastructure transition and IT process improvements

• Ensure operational sustainability and efficiency across markets

• Manage product portfolio, pricing strategies, and stock optimization

• Lead digital marketing activities, including SEO & SEM project management

• Monitor and optimize budget planning and KPI performance

• Oversee customer experience and marketplace CMS management

• Manage operational financial processes for international online business

International Online Sales Executive — Oct 2022 – Sep 2024

• Led Amazon EU operations end-to-end (business planning, ads, SEO, stock management, agency coordination)

• Managed B2B online platforms, including integration, pricing, stock, and order processes

• Coordinated OMS (Order Management System) infrastructure migration

• Developed and executed online sales growth strategies across international markets

Online Sales Executive — Jan 2022 – Oct 2022

• Managed retail channel operations, including sell-in and sell-out processes

• Led fulfillment operations and logistics coordination

• Planned and executed marketing activities to support sales growth

• Ensured efficient order processing and inventory flow management

Digital Channels Sales Executive / Product Manager — Jun 2021 – Jan 2022

• Managed website and mobile app operations end-to-end

• Led Hybris infrastructure implementation and migration processes

• Oversaw analytics and tracking tools migration (Google Analytics 360, GTM, Insider)

• Managed digital marketing, CRM, and campaign execution

• Collaborated with IT teams on product development and system improvements

• Led UX/UI optimization initiatives to improve user experience

• Managed third-party vendors and partners

• Analyzed data and campaign performance to drive growth

• Coordinated marketplace (MP) operations and logistics processes

Senior Digital Channels Product Specialist — Mar 2017 – May 2021

• Managed website, mobile app, and marketplace operations

• Led multiple infrastructure migrations and system integrations (Magento & custom platforms)

• Coordinated with IT teams on implementation and development processes

• Managed analytics tools setup and migration (Google Analytics 360, GTM, Insider)

• Led digital marketing and CRM activities

• Improved UX/UI and customer journey performance

• Analyzed sales data and campaign performance for optimization

• Managed third-party stakeholders and vendors

• Oversaw logistics and fulfillment operations