Talent-16317
Elene
Account Manager
Georgia
Professional Summary
Candidate is a customer support specialist with nearly 2 years of experience in customer-facing roles across e-commerce, digital education, and online entertainment industries. Skilled in managing customer inquiries via phone, email, and live chat, with a strong focus on delivering empathetic, high-quality support. Proven ability to coordinate with service and delivery teams, resolve complex issues, and maintain customer satisfaction under pressure. Experienced in multitasking across platforms and handling high-volume support environments. Familiar with tools such as Zendesk and Slack, with a demonstrated willingness to learn new systems, including Shopify and other CRM platforms.
Video of Talent
Portfolio
Education
Bachelor — Arts
The University of Georgia
Certifications and Trainings
Experience
VIP Account Manager — iGaming (Nov 2025 – Present)
Manage and maintain relationships with high-value (VIP) clients
Deliver personalized support to enhance customer retention and satisfaction
Handle client requests, issues, and escalations efficiently
Monitor client activity and identify upsell/cross-sell opportunities
Customer Service Specialist — ML SOFT (Mar 2025 – May 2025)
Provided customer support via multiple communication channels
Resolved issues and ensured a smooth user experience
Maintained accurate records of customer interactions
Sales Manager — Digital Institute (Jul 2024 – Jan 2025)
Managed sales processes and client acquisition
Communicated with prospects and converted leads into customers
Supported revenue growth through consultative selling
Customer Service Representative — GSG (Jan 2024 – Mar 2024)
Assisted customers with inquiries and service requests
Ensured high-quality customer experience
Developed strong communication and problem-solving skills
Administrative Assistant — Fabrika Tbilisi (Jan 2023 – Oct 2023)
Handled administrative tasks and office coordination
Supported daily operations and internal communication
Maintained documentation and scheduling
Projects
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