Customer Service Representative & Virtual Assistant

Professional Summary

Candidate has 2 years of solid experience in customer support and technical support, demonstrating a strong ability to assist customers with both technical and non-technical issues. In the role as a Technical Support Representative at a Swiss company, the candidate provided comprehensive support for a variety of technical problems. Responsibilities included assisting customers with issues related to internet connectivity, VPN problems, and troubleshooting for mobile phones, TVs, and other internet-connected devices. The primary language for support was German, though assistance was occasionally provided in English as well. Skills in troubleshooting, technical problem-solving, and customer communication were crucial in effectively resolving customers' technical issues. Additionally, the candidate worked as a Customer Service Representative for Amazon, handling customer claims related to package issues such as non-arrival and damaged goods. The candidate was responsible for managing first-level support inquiries, determining appropriate actions like processing refunds or arranging replacements, and conducting communications primarily through phone calls in German. Skills in customer relations, issue resolution, and process management were key in ensuring customer satisfaction and efficient resolution of claims.