Talent-2781
Elene
Administrator
Middle
Georgia
Professional Summary
Elene has a background in customer support, progressing from call center specialist to team leader managing 14+ people. She has strong administrative skills, with daily use of Excel and Google Sheets for data tracking and process improvements. She is detail-oriented, experienced in multitasking, and motivated to grow in a new environment.
Video of Talent
Portfolio
Education
Bachelor - Business Administration and Managment
Georgian National University SEU
Certifications and Trainings
Experience
Live Operations Team Leader — (Apr 2025 – Nov 2025)
Led and managed a team of 14+ agents and shift leads
Monitored KPIs and performance metrics, conducting regular reviews
Held 1:1s and team meetings, providing structured feedback
Oversaw attendance, discipline, and team performance
Performed weekly performance analysis, identifying trends and improvements
Shift Lead — (Nov 2024 – Mar 2025)
Supervised daily operations and agent performance
Supported resolution of complex order and partner issues
Coordinated with cross-functional teams
Prepared reports and handled partner disputes/refunds
Call Center Specialist — (Sep 2023 – Oct 2024)
Managed high-volume inbound support (calls & emails)
Assisted partners and couriers with operational issues
Coordinated with internal teams to resolve complex cases
Customer Service Specialist — Glovo (Oct 2022 – Aug 2023)
Provided customer support and issue resolution
Built strong communication and multitasking skills
Projects
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