Talent-22352
Nino
Data Manager
Senior
Georgia
Professional Summary
Nino brings over 5 years of experience in customer service operations with a strong focus on CRM systems and data analysis. She has worked with tools such as Zendesk and other ticketing and file management systems, handling customer cases, tracking interactions, and analyzing operational data to improve service quality. In her role as a Team Lead, she has been responsible for monitoring KPIs, analyzing team performance, and supporting management with data-driven insights and reporting. Nino is highly detail-oriented, with experience in maintaining data accuracy, conducting data checks, and ensuring proper documentation across systems. She is also proficient in Microsoft Excel for reporting and analysis.
Video of Talent
Portfolio
Education
Bachelor - Business Administration
Guram Tavartkiladze Teaching University
Certifications and Trainings
Experience
Customer Service Team Lead — Aug 2022 – Present
Lead and supervise a customer service team, ensuring high performance and service quality
Monitor team KPIs and implement strategies to improve efficiency and customer satisfaction
Provide coaching, training, and ongoing support to team members
Handle escalations and resolve complex customer issues
Coordinate daily operations and ensure smooth workflow across the team
Real Time Analyst — Oct 2023 – Mar 2024
Monitored real-time operations and workforce performance to ensure service levels are met
Analyzed data and adjusted staffing to optimize productivity and efficiency
Coordinated with teams to address performance gaps and operational challenges
Prepared reports and shared insights for decision-making
Customer Service Representative — Feb 2022 – Aug 2022
Provided customer support via phone and digital channels
Resolved inquiries and issues while maintaining high service standards
Ensured accurate documentation of customer interactions
Contributed to customer satisfaction and retention
Personal Assistant — Dec 2020 – Nov 2023
Managed schedules, meetings, and administrative tasks
Handled communication, correspondence, and document preparation
Supported day-to-day operations and task coordination
Assisted in organizing workflows and improving efficiency
Social Media Manager — Dec 2021 – Dec 2022
Managed social media accounts and content planning
Created and scheduled posts aligned with brand strategy
Monitored engagement and optimized content performance
Interacted with the online community to build brand presence
Customer Service Representative — Jul 2019 – Feb 2022
Delivered customer support and resolved client inquiries efficiently
Maintained strong communication and problem-solving standards
Ensured accurate handling of customer data and requests
Contributed to overall service quality and customer experience
