Talent-22069
Sena
Operations Specialist
Senior
Turkey
Professional Summary
Sena brings 3–4 years of experience in customer support and back-office operations, with strong knowledge of Zendesk, Richpanel, Shopify, and Stripe for order management, payment troubleshooting, and customer processes. She has hands-on experience with Klaviyo for automated email campaigns and Instagram marketing, alongside practical use of AI and content tools such as ChatGPT and Canva. Portfolio:
Video of Talent
Portfolio
Education
Bachelor — German Language Teacher Education
Marmara University
Certifications and Trainings
Experience
Senior Customer Experience & Operations Specialist — Jun 2024 – Present
Managed customer support operations via ticketing and email systems, ensuring fast response times and high satisfaction
Oversaw social media management, creating content and maintaining brand presence
Conducted market and product research to support growth and positioning
Managed data entry and operational tracking, including stock updates and warehouse status
Coordinated influencer partnerships and outreach to media for brand visibility
Contributed to website launch and brand development initiatives
Customer Care Manager — Jun 2024 – Jan 2025
Supervised customer care processes and service quality
Ensured efficient handling of customer inquiries and issue resolution
Maintained high standards of customer satisfaction and retention
German Teacher — Sep 2022 – Jun 2024
Delivered online German lessons to students across different levels and backgrounds
Prepared students for TELC, Goethe, and other certification exams
Supported professionals (including medical field) with specialized language training
Designed personalized learning materials and teaching approaches
German Teacher — Mar 2022 – Oct 2023
Conducted fully immersive German-language lessons for diverse learners
Prepared students for language exams, university admissions, and relocation needs
Developed tailored lesson plans for professional and everyday communication
Built strong student relationships to improve engagement and outcomes
